FAQ’S
Do you provide house cleaning services?
We specialise in providing a highly detailed house cleaning experience on a weekly, fortnightly, or monthly basis. Check out our House Cleaning Service page to learn more and get a free quote.
Do you provide office cleaning services?
Not at the moment, but we can put on a waiting list for our commercial cleaning services.
What areas do you service?
Regular House Cleaning we service Hamlyn Heights, Herne Hill, Manifold Heights, Rippleside, Drumcondra, Geelong, East Geelong, Geelong West, Fyansford, Newtown & Highton areas at the moment. If we get enough interest in surrounding areas we will be happy to add you to our list.
Big Jobs, End of Lease Cleaning or Deep Cleaning - we service all Geelong areas.
Are you insured?
Yes, we are covered by a $10,000,000 public liability insurance plan. Our workers are also covered by the appropriate workers compensation insurance.
Are your cleaners police checked?
All our cleaners undergo extensive background checks and are required to provide up-to-date police clearance certificates.
What is a cleaning consultation?
When you book a cleaning consultation, we will send one of our cleaning experts to meet with you and discuss what you would like done in your home or office. From there, we’ll answer any other questions you may have and provide you with a precise quote and work out a suitable time for a recurring cleaning appointment going forward.
Do you quote by the hour?
No. For commercial, industrial, and vacate cleans, we provide per-job quotes based on the size of the property and what needs to be cleaned. This will be covered in your free cleaning consultation. For regular house cleans, you can view price estimates on our House Cleaning Service page.
If one of my regular cleans happens to be on a holiday, will you be working?
In the event of a public holiday or special occasion, we may move you to the closest available day or skip a clean at your discretion.
What hours do you work?
Our office hours are 9:00 AM to 5:00 PM from Monday to Friday.
Is there any special training your cleaners undergo to learn how to clean properly?
Yes, our cleaners have hands-on training in order to be equipped to properly deal with any cleaning job. Trained by Lisa or the Team Leader.
Do you do dishes or empty the dishwasher?
We generally don’t wash dishes unless they are done in an office clean.
Do you bring your own cleaning supplies?
We supply absolutely everything, including fresh microfibre cloths and mop heads for every clean, so you don’t need to worry about a thing! We don’t cheap out on supplies either, so rest assured knowing your home is getting the best care possible.
Not Happy with Our Clean?
We're here to make you happy, but sometimes we miss a spot. If you or your agent isn't thrilled, please tell us within 3 days of their inspection/job. Send us a list of what we missed, and we'll return for free. No refunds, though. Be polite when talking to us, or we might have to cancel future appointments.
Any complaints must be made in writing and sent to lisa@thedynamicassistant.com.au
Complaints must include the Customers name, contact number, the date of the complaint and a detailed explanation of the complaint including any relevant documentation and notes.
Complaints must also include what resolution the Client would like.
The Client acknowledges that they have the ability to view our website and follow the complaints procedure.
The Client acknowledges that if they do not follow our complaints procedure, We have the right to dismiss the complaint and or take no further action at our discretion.
If you are satisfied with our proposed actions or remedies we will close the complaint and record the findings for our continuous improvement program.
If you are not satisfied with our proposed actions or remedies, we will record this and you acknowledge that either party reserve the right to refer the complaint to the relevant federal, state, or territory consumer protection agency or legal advisor.
What happens if you or I get sick?
If you become ill, we kindly ask that you notify us and reschedule your clean to a later date. This is to avoid spreading any sickness to other people.
If I refer my friend, do I get a referral commission or discounted cleaning?
For every person you refer to us who becomes a recurring customer, you’ll get 15% off your next clean.
How do I pay you?
We send invoices via email that can be paid via bank transfer or credit card within 24 hours.
Work Order from the Real Estate Agent?
Absolutely, we've got everything covered! When you need a detailed quote, we'll provide it with before and after photos as evidence. This way, you'll have a clear record of the work we've done to make your life easier.
Photos for Marketing and Training?
Yes, we might take before-and-after photos for marketing and training purposes. Your feedback helps us improve, and your support is appreciated!
OUR POLICY’S
Late Cancellation Policy
We are dedicated to ensuring a seamless and enjoyable experience for both our customers and workers. In order to maintain this commitment, certain policies are important to ensure smooth operations. Providing sufficient notice of cancellation is essential for us to adjust our schedule and allow other customers to reschedule into a canceled appointment slot.
We recognise that unforeseen events occur and do not impose late cancellation fees. However, frequent late cancellations will result in termination of services.
Payment Policy
One-off, vacate, and initial cleans:
For all one-off, vacate, end-of-lease, and initial cleans, we ask for payment in full the day before or on the day of the scheduled service.
Regular house cleans:
For regular weekly/fortnightly house cleaning, we will automatically charge the card on file. If you are with DVA, NDIS, or a commercial client, invoices will be issued as discussed prior to commencing services.
Property Condition and Preparation Policy
We require power, water, gas for hot water and good lighting, as these are essential for achieving the best results.
We are committed to delivering our best work, but we depend on honest information about the condition of your property. If it's a challenging job, we are ready to tackle it, but we need adequate time and the right team. If issues are not disclosed in advance, we may have to reschedule and charge extra.
We need to ensure that we are the final contractor to work on the property before it is listed on the market. First, it must be cleaned before being styled for photos. Working around other contractors prolongs the process and increases the likelihood of oversight. We would prefer not to be rushed.
OUR CLEANING BOND GUARANTEE
The House Clean Your Real Estate Agent Dreams Of!
We’re 100% committed to providing you with the best cleaning experience possible and because of that, we stand by our cleaning bond guarantee.
Don’t waste any more time trying to find the right cleaner. With The Dynamic Assistant, you can confidently know we hold ourselves to the highest standards possible. We understand that things won’t always be perfect, and in the unlikely case your service isn’t absolutely amazing, we’ll come back and redo any missed cleaning free of charge.
Simply let us know once you hear back from your property manager and if anything was missed, we’ll promptly send someone in to amend any issues.